Leadership Communication for POCCs" and Vendor Fair Highlight
May 6 NCPOC Meeting at Northeast Medical Center in Concord!

The spring meeting of the NC Point Of Care Coordinators Network was held at Northeast Medical Center in Concord May 6, 2005 and featured the topic “Leadership Communications”.  Debra Norkett, the Point of Care Coordinator at Northeast, hosted the meeting.  This meeting had a good turnout of about 50 people, who were anxious to learn tips for effective communication with nursing staff that perform point of care testing!   Many of our wonderful vendors also attended the meeting and participated in a vendor fair, allowing the group members the opportunity to see new products and instrumentation.

Nancy Smith conducted a short business meeting prior to our speaker presentation.  NC Point of Care Network Group officer elections for 2006 was discussed.  Nominations for these positions were accepted from members.  Elections will be conducted at the fall meeting.  Also discussed was our network database that outlines the point of care tests that each hospital performs.  This database is being created as an aid for all members so they have a “go to” person to consult with about test methods and specific brands of tests used.  Database forms were distributed to all members to complete and submit.  We hope to have this database completed by the fall meeting and distribute it to all members.  A volunteer host site for the fall meeting was requested.  The location and topic for this upcoming meeting will be posted on this site as soon as it is available.

Kim Ballister and Sheila Cruthis gave a brief Treasurers Report, informing us of the status of our finances.  2005 member dues were collected from members. 

Meeting host Deb Norkett from NEMC, (left photo, 2nd from right) joins Core Group members Nancy Smith, WakeMed, Shelia Cruthis, Mose Cone, Pam Smith, WakeMed, and Kim Ballister, WakeMed in welcoming nearly 50 people (belpow) to this interactive and high energy meeting on Leadership Communication.
Prior to our speaker presentation, the members of the group participated in an “Icebreaker” activity.  This Icebreaker was intended to give us the opportunity to get to know each other better and to encourage networking among members of the group. We played “Point of Care Network Bingo” and everyone seemed to have a good time.

Our speaker, Rick Import, sponsored by Medical Automation Systems, presented “Leadership Communication For The POCC: Essential Skills For Dealing Successfully With Anyone”.  This interactive discussion included role-play situations and provided attending members with tips and techniques to improve their communications with supervisors and operators. 

Throughout the day, Sherry Gant, Point of Care Coordinator for Gaston Memorial Hospital, raffled off numerous items donated by our many wonderful sponsors.  At the end of the day, speakers and sponsors were recognized.
Welcome and Introductions
From left to right, Dr. Robert Kinney, Medical Director of Pathology and Clinical Laboratories NEMC opened the meeting and welcomed attendees; Vickie Davis, Administrative Director Laboratory NEMC gave an overview of the hospitals POC and lab program; Nancy Smith, WakeMed gave a brief overview of the group's history before starting the meeting; and Kim Ballister, WakeMed, provided the group with the treasurer's report.

Point-of-Care Bingo served as the meeting's icebreaker and was one of the highlights of the morning activities.

As always, networking with fellow POC peers was a primary meeting activity.

Leadership Communications
Sponsored and provided by
Medical Automation Systems, Rick Import, from ESI Productions, presented an interactive session on improving communication skills with a series of tips and techniques. Left, Rick and volunteer Beverly Robertson, UNC Hospital, used an activity to see how well we communicate with others.

Above right, in a role play between a POCC, Ercilia Hayden, Cape Fear Valley, Fayetteville, NC and nurse John "Barbara" LaRosa, Lewis Gale Medical Center, Salem, VA addressed a common communication issue.

Communication references:

  • "The 7 Habits of Highly Effective People", -- Stephen R. Covey
  • "How to Talk to Anyone", -- Leil Lowndes
  • "Yes, But", -- Charles "Chic" Thompson
  • "Messages: The Communications Skills Book", Matthew McKay, PhD and Martha Davis, PhD, Patrick Fanning
  • "Emotional Intelligence; Why it Can Matter More than IQ", -- Daniel Goleman
  • "Get Out of My Life, but First Could You Drive Me & Cheryl to the Mall: A Parent's Guide to the New Teenager", -- Anthony E. Wolf
Vendor Fair
Attendees took plenty of time out during the meeting to visit with more than a dozen vendors who displayed their POC products and services at the meeting.
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