“Leadership Communication for Point-of-Care Coordinators: Essential Skills for Dealing Successfully with Anyone”
More than 30 people attended a meeting on May 27, 2005 at John Muir Mt. Diablo Medical Center for Leadership Communication - an interactive and educational discussion designed for the Bay Area POCCs and sponsored by Medical Automation Systems. Led by Rick Import, “Leadership Communication” provides attendees with techniques and tips to improve their communications with their supervisors and operators using real-life issues in the lab and on the floor. Click here to download or view a copy of the presentation. (3.2MB).
Annette Perretti, Kaiser Permanente, demonstrated the difference between 'one-way' and 'two-way' communication in an an exercise where they had to draw a series of geometric shapes based on her instructions. In a role play on how to properly introduce someone to someone else, Derek Shue, Highlands Hospital, shares a laugh with Rick Import; while Mary Ann Ho, Palo Alto MC and Lucy Estrada-Quezada, seem to be sharing a laugh of their own.

In another role play on how people respond to POC issues, Yan Tran, El Camino Hospital, 2nd from left, verbalized what a POCC device operator was saying to a POCC in a compliance issue discussion with Randy Bailey, Queen of the Valley Hospital, far right; while Annette Perretti, far left, and Robyn Medieros, El Camino Hospital, 2nd from right, told us what they were really thinking!

The meeting closed with a discussion on the benefits of a POCC to Nursing, Patients and Administrators. The following is a summary of that discussion.

Benefits of a POCC to Nursing:

  • Saves time - makes more efficient
  • Answer person/repair person for devices
  • Keeps them "Joint Commission Ready" and help to reduce stress during inspections
  • Provides a nurse 'champion to the lab"

Benefits of a POCC to Patients:

  • Reduce length of stay
  • Provides faster, more reliable/accurate results
  • Enable physicians to make faster diagnosis
  • Shorten wait periods prior to surgery/OR/treatment and procedures

Benefits of a POCC to Administration

  • Reduce length of stay
  • Can turn cost center into profit center if billing for POC tests
  • Protects hospital reputation/integrity by ensuring compliance to regulatory protocol
  • Creates happy 'customers' and help to build patient satisfaction

 

As always, networking with peers played an important role at the Bay Area POC meeting.

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