Make Plans to Join us

Friday, June 30 at John Hopkins

in Baltimore, MD

P.A.C.E Credits Available


Hopkins Lab Tours also Available! See below...

Agenda  |  RSVP  |  Directions




Breakfast and Registration
900am Welcome and Announcements

Are You a Customer Service Have or Have Not?

Chérie V. Peterson, BA, Distance Education Program Coordinator, Institute for Learning, ARUP Laboratories | Bio


Using her experience in employee development and training, as well as her knowledge of customer service and communication skills, Chérie will discuss how to achieve exceptional outcomes in order to become patient/customer-focused.

1030am Break and Vendor Visits
1045am KEYPOCC Business Meeting
1115am Telcor Vendor Presentation

High Five for Safe Arterial Blood Gas Sampling
Janis M. Verderose M.S., R.D. CDN, Senior Director Training and Sampler Sales
Radiometer America | Bio


Objectives include: identifying why the pre-analytical phase is important; understanding the path of workflow; increasing sample integrity; and maximizing safety for both patients and operators

1230pm Lunch and Vendor Visits
130pm Now Diagnostics Vendor Presentation

Customer Service and Laboratory Safety

Diane Davis, PhD, MLS(ASCP)cm, SCcm, SLScm , Program Director, Medial Laboratory Science Program Chair, Department of Health Sciences, Salisbury University | Bio


Many people approach safety in healthcare in a protocol driven way- comply with the regulations, make a standard protocol, discipline those who fail to follow standard procedure, etc.  In a safety culture, laboratorians are viewed as thinking professionals who are educable and inherently want to do the right thing. Rules cannot be made for every possible situation, so the safest places have workers who analyze every work situation and feel comfortable identifying safety threats and offering solutions. Safety concerns are opportunities for learning and improving rather than blaming and disciplining. This talk will discuss laboratory and patient safety in the context of a facility that develops a safety culture and offer suggestions for creating a safety culture at the audience’s workplaces.

230pm Break and Vendor Visits
300pm Johns Hopkins Lab Tours
400pm Closing Remarks
430pm Adjourn
By Email Click here to RSVP for the meeting only
  Click here to RSVP for the meeting and Johns Hopkins Medicine lab tours



Johns Hopkins Hospital

Room: Zayed 2117 Arcade

1800 Orleans Street, Baltimore, MD 21287  |   Map and Directions  |  PDF

Speaker Bios



Chérie Petersen has spent the past 20 years developing educational programs and resources specifically designed for laboratory professionals by combining her experience and knowledge of the laboratory industry with the best resources available.

As the Distance Education Program Coordinator for ARUP’s Institute for Learning she is responsible for developing, managing, and delivering educational opportunities to a broad range of industry professionals. She directs ARUP’s rapidly growing educational website that has over 80,000 unique visitors and issues more than 30,000 continuing education credits per year to pathologists and laboratorians.

Over the past 20 years, Chérie has been an invited guest and keynote speaker at numerous state and local professional association meetings, including national CLMA, AACC, and ASCLS conferences. For her efforts, she has been honored with AACC’s Outstanding Speaker Award several times.

Through ARUP’s Institute for Learning, Chérie shares her expertise, energy, and passion with ARUP clients and industry professionals. Using her experience in employee development, training, management coaching, writing, and public speaking, as well as her knowledge of customer service, leadership, communication skills, and sales, she teaches clients how to achieve exceptional outcomes in order to become patient/customer-focused and enhance their competitive efforts. Chérie has the unique ability to inspire and cultivate the excellence that exists within individuals and their organizations.



Jan Verderose is an accomplished and dynamic sales and sales training professional with a diverse background in healthcare. She has extensive experience in management, field sales, sales training, project and outcomes management, as well as business development in a variety of medical and health fields.


Currently the Senior Director of Training and Sampler Sales for Radiometer America she has 34 years in Healthcare experience and utilizes excellent team building, teaching, training, and leadership skills to guide teams to successfully achieve sales quotas and corporate objectives.


Jan graduated from Immaculata College with a B.S., Clinical Nutrition and then attended Russell Sage College where she graduated with her M.S., Health Education.



From Salisbury University, Diane Davis earned a B.S. degree in Medical Laboratory Science and an M.Ed. with a concentration in science education. She earned a Ph.D. from Catholic University in Clinical Laboratory Science with concentrations in clinical biochemistry and immunology.


After serving 26 years as the Clinical Coordinator for the Salisbury University Medical Laboratory Science Program, she became Program Director and is responsible for all aspects of program function, especially maintenance of accreditation through the National Accrediting Agency for Clinical Laboratory Science.


In her time at SU, Dr. Davis has taught diverse courses including biochemistry, physiology, lab safety, hematology, lab management, immunology, instrumentation and urinalysis.” She holds specialist credentials in Laboratory Safety and Clinical Chemistry.

Return to Home Page • Last updated: 06/08/2017  • Questions: